# Auditing the Episource UX On this Episource project, my role was a wearer of multiple hats: client manager, project manager, information architect, and project lead. As a DIA Design Guild project, this was a short-term project where I recruited a diverse team of early-career product designers (2), user researcher, and data scientist. Managing project communication, coordinating workload, mentoring new to consulting team members – all part of my responsibilities as we worked on discovery workshops with Episource product managers and a journey map of the client's 4 key products. This project lasted from August 2021 to September 2021. ## The Journey - setting out the project charter and documenting project direction and objectives - facilitating product discovery sessions with product managers and other stakeholders (product and engineering) over a 2-week period - documenting user archetypes and key user flows - setting up Airtable to collect audit notes and callouts - making design and usability recommendations  Blurry ecosytem map of Episource products from health risk assessment to medical coding, government agencies and insurance payers, and healthcare data reporting ## Project Outcome Episource hired a Director of Design near the end of our engagement for which our presentation and recommendations provided a handy onboarding document for her as she got acquainted with Episource products and workflows.   > [!NOTE] Project details also found on DIA Design Guild > [Navigating health ecosystems: A payer perspective](https://www.diadesign.io/navigating-payer-healthcare/?ref=graceglau.com) ## Personal Learnings - This was a really complicated domain space to map. Fascinating to learn about all the different entities and requirements involved in healthcare analytics - Refreshed my experience with unsupported legacy systems - Medical coding is another use of applied information architecture - Hosting debriefs after each discovery interview helped identity and address confusion and misalignment across the internal team It was a pleasure working with [Justin Kim](https://www.linkedin.com/in/heyjustinkim/?ref=graceglau.com), [Jessi Shakarian](https://www.linkedin.com/in/jessica-shakarian/?ref=graceglau.com),  [Priyanka Sanghavi](https://www.linkedin.com/in/priyanka-sanghavi-a21b84127/?ref=graceglau.com), [William Lage](https://www.linkedin.com/in/williamlage7/?ref=graceglau.com). Last updated: 2021-09-30